TERMS & CONDITIONS (T&C)

Last updated: December 3rd, 2025

1. Scope

These Terms & Conditions apply to all visitors, users, and customers (“Users”) of ease.day GmbH (“We”, “Us”) registered with the U.S. IRS under the name EASE DAY GMBH operating ("doing business as") as 'Second Nature' and to all purchases of digital products, online courses, cohort programs, coaching services, workshops, subscriptions, and any other offerings delivered via second-nature.me or related pages.

2. Conclusion of Contract

A contract is formed when the User completes the checkout process and receives a confirmation email.
Before submitting an order, Users can review and correct input using the on-screen instructions in the checkout form.
Contracts are concluded in German or English, depending on the purchase interface.

3. Services

We offer digital educational products, online courses, cohort-based programs, consulting, workshops, coaching, and related materials.
Descriptions of services are illustrative only and not guaranteed results.

4. No Guarantees

Any examples, case studies, or testimonials serve exclusively as illustrations of what is possible.
Individual results vary and depend on personal effort, circumstances, skill, and implementation.
We do not guarantee outcomes of any kind.

5. Prices, Payments & Billing

Prices are shown on the checkout page and may include VAT depending on the User’s location.
Payment must be made at the time of purchase via the methods displayed (e.g., Stripe, PayPal).
If a payment plan is offered, all installments are part of a binding total purchase and must be paid in full.
Subscriptions (if applicable) renew automatically unless canceled in accordance with Section 10.

6. Refunds

Refund policies (if any) will be clearly stated on the specific product sales page.
If no refund policy is stated, all sales are final.
Refund terms are further specified in our Refund & Cancellation Policy, which forms part of these T&C.

7. Delivery & Access

Digital products and online courses typically grant immediate access upon successful payment.
Cohort programs provide access to onboarding material immediately, while the main content unlocks progressively.
Live sessions occur as communicated prior to or during the cohort.
Users are responsible for ensuring stable internet access and compatible devices.

8. Withdrawal Rights (EU / Germany)

For digital content provided immediately after purchase, Users expressly agree that the right of withdrawal expires at the moment access is granted (§ 356 Abs. 5 BGB).
For services such as cohort programs or coaching, Users expressly request that the service begin before the withdrawal period ends and acknowledge that the right of withdrawal expires once the service has begun (§ 356 Abs. 4 BGB).
We will obtain this confirmation during checkout (e.g., via checkbox).

9. Intellectual Property

All materials (videos, PDFs, frameworks, templates, software, presentations, recordings, etc.) remain our intellectual property.
Users receive a personal, non-exclusive, non-transferable license for private use.
Sharing, distributing, publishing, reselling, or making materials publicly available is prohibited.

10. User Obligations

Users must:

  • Keep login credentials confidential

  • Use the product only for their personal purposes

  • Respect community guidelines (if applicable)

  • Not engage in fraud or payment disputes while still having access to content

We may suspend or terminate access in cases of misuse.

11. Subscriptions & Payment Plans

Subscriptions may be canceled at any time to prevent future billing. Past charges are not refunded.
Payment plans (installments) are not subscriptions; they represent a full purchase paid over time and cannot be canceled.

12. SMS / Text Messaging Terms

By opting in to receive text messages from ease.day GmbH (operating as "Second Nature"), you agree to the following:

  • Program Description: We may send you non-marketing text messages including appointment reminders, scheduling confirmations, follow-ups related to your booked sessions, and responses to your inquiries.

  • Message Frequency: You will receive messages at varying frequency depending on your scheduled appointments and interactions. If you have any questions about your text plan or data plan, it is best to contact your wireless provider. If you have any questions regarding privacy, please read our privacy policy: https://second-nature.me/privacy-policy

  • Costs: Message and data rates may apply depending on your mobile carrier and plan. We do not charge for sending text messages, but standard carrier fees apply on your end.

  • Opt-Out: You can cancel the SMS service at any time. Just text "STOP" to the number you received the message from. After you send the SMS message "STOP" to us, we will send you an SMS message to confirm that you have been unsubscribed. After this, you will no longer receive SMS messages from us. If you want to join again, just sign up as you did the first time and we will start sending SMS messages to you again.

  • Help: For support, reply HELP to any message or contact us at [email protected].

  • Carrier Disclaimer: Carriers (e.g., T-Mobile, AT&T, Verizon) are not liable for delayed or undelivered messages.

  • Privacy: Your phone number and opt-in consent are handled in accordance with our privacy-policy. No mobile information is shared with third parties for marketing purposes.

  • SMS-Enabled Number: Messages are sent from +1 (318) 667-8469 and/or +1 (855) 467-8355, assigned to ease.day GmbH.

You must be 18 years of age or older to use our SMS service. By opting in to receive text messages, you confirm that you are at least 18 years old.

13. Liability

We are liable for damages resulting from intent and gross negligence.
We are liable for injuries to life, body, or health according to statutory provisions.
For simple negligence, we are liable only for breaching essential contractual obligations (“cardinal duties”), and only to the extent of typical, foreseeable damages.
We are not liable for indirect or consequential damages, lost profits, or third-party failures beyond our control.

14. Dispute Resolution

We aim to resolve all issues directly via customer support.
Users may contact us at any time at: [email protected].
Mandatory consumer rights remain unaffected.

15. Governing Law

These Terms & Conditions are governed by the laws of Germany.
International mandatory consumer protection rights apply regardless of this choice of law.

16. Contact

ease.day GmbH
Neuhäuser Straße 3/1
70794 Filderstadt
Germany
Email: [email protected]

© 2026 ease.day GmbH d/b/a Second Nature. All Rights Reserved.